Excellence Healthcare Services
About Us
Excellence Healthcare Services Ltd is a trusted domiciliary care and supported living agency offering person-centred care that helps clients live safely, comfortably, and independently in their own homes.
Our Team
Our experienced and compassionate care workers are carefully vetted through:
- Interviews and reference checks
- DBS (Disclosure and Barring Service) clearance
- Verification of training, qualifications, and certifications
We also collaborate with healthcare professionals and local organisations to provide a holistic, integrated approach to care.
Our Approach
We focus on dignity, respect, and independence, tailoring our services to meet each client’s unique needs. From personal care and daily living support to companionship, our goal is to enhance quality of life while giving clients and their families peace of mind.
Our Mission
To provide exceptional health care to our clients.
Our Vision
To be the leading provider of domiciliary care services, setting the standard for excellence in personalised home care. We aim to create a world where everyone can live independently with dignity and respect, supported by a network of compassionate caregivers and innovative care solutions.
Our values
Honesty & Transparency
We are open and honest in everything we do, building trust with our clients and staff.
Quality Care
We provide tailored, high-quality care that supports each person’s wellbeing.
Dignity and Respect
We treat every client with compassion, dignity, and respect, recognising their unique preferences and choices.
Why Choose Us:
We offer full Domiciliary Care service, and we are always there for you
You have the reassurance of knowing that our carers will always be there for you. We give you and your relatives peace of mind:
- Comprehensive service – we help you through every step of the process making it easier for you
- Carer suitability – We try and match the service user and the Care worker. If you want to change your care worker? Just talk to us and we will find a solution.
- Flexible care – our care is personalised and flexible when your circumstances change. We can call on our specialist carers to support you
- On-Call Service – we offer an ‘on-call’ service to deal with issues that arise out of normal office hours.
Quality assured care
You have the reassurance of We are regulated by the Care Quality Commission and quality is at the heart of our organisation:
- Quality assured – while our care is tailored to your needs, we have very clear policies and guidelines to keep you and our carers safe.
- Carer suitability – We try and match the service user and the Care worker. If you want to change your care worker? Just talk to us and we will find a solution.
- Flexible care – our care is personalised and flexible when your circumstances change. We can call on our specialist carers to support you
- On-Call Service – we offer an ‘on-call’ service to deal with issues that arise out of normal office hours.
Highly trained caregivers
Our care teams are carefully selected and trained to the highest standards:
- Robust employment checks – we interview, police check and reference all our staff so that only the best are employed by Excellence Healthcare Services
- Substantial investment in training – we provide comprehensive induction training and regular refresher training that goes well beyond statutory requirements.
- Clear career path – we value our careers and treat them as professionals; we provide them with a clear career path which encourages loyalty.
Continuity of care
We achieve care continuity through a dedicated, professional care team:
- Support for careers – our careers have access to 24/7 support when delivering care so that they are never alone.
- Valuing our staff – we value every member of our care team and work hard to provide a supportive and engaging environment for them.
- Great continuity – we work hard to ensure that you see the same friendly careers every day. Where we need to make a change, we let you know in advance.
- Matched to you – we carefully match our careers to you to build trusted relationships.
- Strong management oversight – Our dedicated managers work closely with you and your family to adapt our care to suit your changing needs.