Excellence Healthcare Services
About Us
What are we?
Excellence Healthcare Services Ltd is a domiciliary care agency based in Surrey. We offer a wide range of person-centred care services in the comfort of your own home.
Our staff
experienced professionals. A rigorous screening mechanism is in place to ensure that any caregiver given to you has been thoroughly vetted. Our exhaustive recruitment process consists of a formal interview, professional and personal reference verification, Disclosure and Barring Service (DBS) and Protection of Vulnerable Adults checks, and a formal reference check. We also confirm previously earned training and certification. In addition, we often collaborate with other health experts, the local government, and non-profit organisations to facilitate an integrated approach to assisting our clients and enhancing their quality of life in their homes.
Our Vision
To be the most trusted home care provider in the communities we serve and to be amongst the top 5 for customer satisfaction ratings in London and Surrey within 10 years of establishing our business.
Our Mission
Our mission is to provide exceptional health care to our clients.
Our values
Honesty
We will always be honest and transparent with our staff and clients.
Quality
We provide a high-quality tailored care.
Dignity and Respect
We treat our services users with dignity and respect.
Why Choose Us:
We offer full Domiciliary Care service, and we are always there for you
You have the reassurance of knowing that our carers will always be there for you. We give you and your relatives peace of mind:
- Comprehensive service – we help you through every step of the process making it easier for you
- Carer suitability – We try and match the service user and the Care worker. If you want to change your care worker? Just talk to us and we will find a solution.
- Flexible care – our care is personalised and flexible when your circumstances change. We can call on our specialist carers to support you
- On-Call Service – we offer an ‘on-call’ service to deal with issues that arise out of normal office hours.
Quality assured care
You have the reassurance of We are regulated by the Care Quality Commission and quality is at the heart of our organisation:
- Quality assured – while our care is tailored to your needs, we have very clear policies and guidelines to keep you and our carers safe.
- Carer suitability – We try and match the service user and the Care worker. If you want to change your care worker? Just talk to us and we will find a solution.
- Flexible care – our care is personalised and flexible when your circumstances change. We can call on our specialist carers to support you
- On-Call Service – we offer an ‘on-call’ service to deal with issues that arise out of normal office hours.
Highly trained caregivers
Our care teams are carefully selected and trained to the highest standards:
- Robust employment checks – we interview, police check and reference all our staff so that only the best are employed by Excellence Healthcare Services
- Substantial investment in training – we provide comprehensive induction training and regular refresher training that goes well beyond statutory requirements.
- Clear career path – we value our careers and treat them as professionals; we provide them with a clear career path which encourages loyalty.
Continuity of care
We achieve care continuity through a dedicated, professional care team:
- Support for careers – our careers have access to 24/7 support when delivering care so that they are never alone.
- Valuing our staff – we value every member of our care team and work hard to provide a supportive and engaging environment for them.
- Great continuity – we work hard to ensure that you see the same friendly careers every day. Where we need to make a change, we let you know in advance.
- Matched to you – we carefully match our careers to you to build trusted relationships.
- Strong management oversight – Our dedicated managers work closely with you and your family to adapt our care to suit your changing needs.